The Four Seasons Hotel Riyadh is charting a new course in operational excellence by tapping into the power of cutting-edge technology. Through its latest collaboration with Axonify, the hotel is set to provide its staff with an enhanced learning experience that’s tailored to their individual expertise and engagement preferences.
At the core of this initiative is Axonify’s state-of-the-art learning platform, a product of brain science and AI, which promises to revolutionise the way hotel staff learn, grow, and perform. The platform, created by the Biz Group, a leader in learning and development in the Middle East, promises to seamlessly align employee growth with the hotel’s overarching goals.
Since 29 January, the bespoke training programme has become accessible to all staff. The initiative ensures that learning is not just informative but also engaging, with content tailored to each department and readily available via mobile or desktop platforms.
Guenter Gebhard, Regional Vice President and General Manager at Four Seasons Hotel Riyadh, states, “One of our main learning and development goals is focusing on investments to improve our colleagues’ work experiences at Four Seasons Hotel Riyadh and ultimately create an environment where everyone continues to thrive. Axonify helps us deliver a more personalised, digital experience for our colleagues through purposeful, bite-sized training that enables them to learn and grow in a fun and engaging way.”
This strategic move underscores Four Seasons Hotel Riyadh’s belief in “harnessing future technology to remain at the vanguard of the hospitality industry’s technological evolution”.
The Axonify suite offers a comprehensive array of services that includes learning, communication, and operations management, all chosen to support and enhance the hotel’s distinguished operational excellence. The collaboration aims to fortify and refine the practices that have become synonymous with the Four Seasons name, promising an exceptional and consistent guest experience.
Matthew Wilkins, Director of Learning Technology at Biz Group, the exclusive Axonify partner in the Middle East, comments on the initiative: “As the Kingdom’s hospitality sector expands, so does the commitment of Four Seasons Hotel Riyadh to cultivating talent and ensuring unparalleled experiences for guests and colleagues alike. Biz Group’s 30 years of experience, combined with the power of adaptive AI from Axonify, delivers hyper-personalised learning to position the right talent in the right roles, ensuring Four Seasons continues offering an unmatched guest experience.”
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